Few of our residents knew what awaited them behind the locked doors at Sheltering Wings before they arrived for the first time. Here’s what happens:
When you call
Your call will be taken by a compassionate, trained individual who wants to help. She or he will ask questions to better understand your situation and answer any questions you have. We use what is known as a Lethality Assessment to determine the degree of abuse and danger, so we can help you find the specific resources you need, which may include coming to our shelter. (Even if you don’t need emergency housing, we may still be able to serve you with a variety of non-shelter services.)
Arrival
When the door opens, you will be greeted by a warm, caring advocate or staff member. Together, they will help get your belongings and kids safely inside and take care of any immediate needs. Depending on the time of day, you may go straight to a room and cozy beds for a safe night of sleep. As soon as possible, you will meet with a staff member who will gather the information needed to start creating your personalized plan for escaping the cycle of abuse.
First 30-45 days
Survivors have been through trauma, so everyone gets time to settle in and become comfortable with using the communal kitchens and other common areas. You will receive medical care and you’ll have plenty of time to start getting to know other residents.
Next 6-9 months
You will regularly work with a team of case managers and advocates who are devoted to understanding and supporting your unique needs and goals. Together, you’ll build a personalized plan for building safe, stable and independent life. You will have the chance to participate in workshops, training courses, group sessions and a host of other activities designed to prepare you for leaving the shelter with confidence.
Transition to safe housing
During this phase, you will be resourced with the financial, social, emotional and spiritual supports you need to build self-reliance and confidence so you can remain safe and independent when you leave. Former residents often remain in touch with Sheltering Wings after they leave. Some even return to work, volunteer or support the shelter in other meaningful ways.
If you are in immediate danger, call 911 right now.
If you need or more information – even if you don’t need emergency shelter – call us.
If you need assistance with other issues, such as financial or housing problems, contact 
